Cancellation of Orders:

You can cancel an order provided it has not yet been issued or enjoyed the service or scheduled. You will be refunded the amount already paid by the order.

To cancel your order please contact our services available through the contacts and await confirmation of cancellation of the same.

Returns:

After receiving your order if you want to return it, you may do so within a maximum of 14 days to shop at online or 7 days for purchases over the counter, and to this contact our services through our address e-mail or registered mail to the address below and indicate the details of your order.

Products must be returned no anomalies in its original packaging with tamper-proof seal intact and have to be located in terms of the sale may not have been opened, used or consumed.

In the case of vouchers for services, they may not have been booked or enjoyed, or its period of validity has expired and must be accompanied, if appropriate, any gift vouchers or promotional allowances associated.

Reimbursement of amounts paid will be processed upon arrival to our facilities for returned products, including copy of your receipt, and after deducting shipping costs have been borne by Acqua Lisbon and discount coupons or gift vouchers that have been used or not included in the return, the list price.

Damaged goods

If during the delivery the goods are damaged, we will report back at no additional cost to the client, since we refer the situation within 14 days after receipt of order via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The reference product will only occur after the arrival of damaged products to our facilities.

Treatment Programs and Client Cards

Apply the general conditions of return provided they have not been booked or enjoyed in full or in part or its expiry date.

Outside the period of return, or if one of the above conditions will be made for reimbursement of sums paid after deduction of all scheduled sessions, or enjoyed, to list prices, as well as all consumables or accessories used specifically for the client ( electrodes, facts, etc ...), and all vouchers or offer services that are not returned or have been booked or enjoyed.

If the client wishes, the reimbursement amount may be converted into the credit value to the enjoyment of services Acqua Lisbon.

Changes, cancellations and "no-show"

The Reserve Act is a compromise between the Acqua Lisbon and the client, in which the Lisbon Acqua undertakes to provide resources (infrastructure individualized, therapists, equipment, ...) for the provision of service in the agreed period, and the client committed to attend punctually to perform the same. Acqua Lisbon reserves these resources for the client, not make them available to other customers who wish to enjoy the same in the same period.

Thus, it applies the following policy changes and cancellations:

Amendment or Cancellation with more than 24 hours in advance: no implications

Amendment or Cancellation in advance between 24 and 12 hours, is considered to be consumed or sign / or deposit to reserve 50% of the voucher used for booking

Amendment or Cancellation with less than 12 hours notice or "no-show" is considered the signal consumed, deposit or voucher used for booking

Address for Returns

Lisbon City Acqua Spa

Street in the North Sea, auction 1.02.1.2E

Park of Nations

1990 Lisbon

Phone: 218 949 220

E-mail: mail @ acqualisboa. en